Order Processing
- Orders are processed on business days only;
- Orders are typically processed within 1 business day after they are placed;
- The estimated delivery date equals order processing time + shipping time;
- During public holidays and promotional periods, order processing and delivery may take a few additional business days.
Shipping Rates & Delivery Times
We currently ship to selected countries across Europe, the United States, Canada, Australia, and the United Kingdom.
Shipping costs, free shipping thresholds, and estimated delivery times vary depending on the destination country.
Shipping Rates Table
| Country | Delivery Time | Shipping Cost | Free Shipping From |
|---|---|---|---|
| Australia | 3–5 days | A$6 | A$110 |
| Bulgaria | 3–6 days | €6 | €66 |
| Canada | 3–5 days | CA$6 | CA$105 |
| Croatia | 3–6 days | €6 | €66 |
| Czech Republic | 3–5 days | 80 Kč | 1 570 Kč |
| Denmark | 3–5 days | 26 kr | 495 kr |
| Estonia | 3–6 days | €6 | €66 |
| Finland | 3–6 days | €6 | €66 |
| France | 3–5 days | €4 | €66 |
| Germany | 3–5 days | €4 | €66 |
| Greece | 3–6 days | €6 | €66 |
| Hungary | 3–5 days | 1 200 Ft | 23 100 Ft |
| Ireland | 3–6 days | €6 | €66 |
| Italy | 3–5 days | €4 | €66 |
| Latvia | 3–6 days | €6 | €66 |
| Lithuania | 3–6 days | €6 | €66 |
| Luxembourg | 3–5 days | €4 | €66 |
| Netherlands | 3–5 days | €4 | €66 |
| Poland | 3–5 days | 14 zł | 275 zł |
| Portugal | 2–4 days | €4 | €66 |
| Romania | 3–6 days | 28 lei | 344 lei |
| Slovakia | 3–5 days | €4 | €66 |
| Slovenia | 3–5 days | €4 | €66 |
| Spain | 2-4 days | €4 | €66 |
| Sweden | 3–5 days | 58 kr | 715 kr |
| United Kingdom | 3–5 days | £3 | £58 |
| United States (excluding Alaska & Hawaii) | 3–5 days | $4 | $77 |
Notes
- All delivery times shown in the table are estimates and are expressed in business days;
- All shipping rates shown in the table include applicable taxes;
- Available delivery methods (courier delivery or parcel locker) depend on your delivery address and will be displayed during checkout.
Split Shipments
If the items in your order are stocked at different warehouses, your order may be shipped in multiple packages.
In this case:
- Items may arrive on different dates;
- Different shipping carriers may be used;
- A separate tracking number will be provided for each shipment.
Order Tracking
After placing your order, you will receive an order confirmation email containing your order details.
Once your order has been shipped, you will receive a shipping confirmation email including:
- Order number
- Shipping carrier
- Shipping date
- Order status
- Tracking number(s)
You can track your shipment at any time on our Order Tracking page.
Please note that tracking information may not appear immediately after your package has been handed over to the shipping carrier.
Unclaimed, Undeliverable & Refused Shipments
If your order is returned to us because:
- it was not collected in time;
- it was not picked up from a parcel locker;
- the carrier was unable to complete the delivery,
you may choose to:
- have the order shipped again at your expense; or
- receive a refund for your order, minus the return shipping costs.
If you refuse delivery, you will also be responsible for the return shipping costs.
Shipping Issues
If your shipment is delayed, lost, or arrives damaged, please contact us using our contact form.
To help us resolve your request as quickly as possible, please provide the following information:
