If you’re not completely satisfied with your purchase, you may request a return or exchange under the terms outlined below.
To start a return or exchange, please complete the contact form on this page or email [email protected]
30-Day Return Policy
You may return your order within 30 calendar days of receiving it, for any reason and without providing an explanation.
To submit a return request, please include:
- Your order number
- The email address used for the purchase
- The reason for your return (optional)
Once your request has been reviewed, you will receive detailed return instructions.
Return Conditions
To qualify for a return, the item must:
- Be unused and in its original condition
- Include the original packaging and all accessories
- Show no signs of use, assembly, or damage caused by the customer
For DIY hobby kits, puzzles, miniature houses, book nooks, and similar products, items must be returned in their original packaging. Products that have been assembled, partially assembled, or are missing components cannot be returned unless they are defective.
Return Shipping Costs
If you are returning an item because you changed your mind or no longer want it, you are responsible for the cost of return shipping.
The original shipping charge paid with your order will be refunded in full.
Damaged or Defective Items
If your order arrives damaged or you discover a manufacturing defect, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the shipping box (if damaged)
- Photos of the product
- A brief description of the issue
After reviewing your request, we will offer the most appropriate solution, which may include:
- A free replacement
- Replacement parts for missing or damaged components
- A full or partial refund
If the issue is due to a manufacturing defect, shipping damage, or an error on our part, all related costs will be covered by Hobby.Day.
Missing Parts
If your kit is missing one or more parts, there is usually no need to return the entire product.
After reviewing your request, we will arrange to send the missing parts free of charge whenever possible, or provide another suitable solution.
Refund Processing
Once your returned item has been received and inspected, your refund will be processed using the original payment method.
Approved refunds are typically issued within 5 business days after the inspection has been completed. Depending on your bank or payment provider, it may take an additional 3–10 business days for the funds to appear in your account.
Changing or Cancelling an Order
If your order has not yet been shipped, it may still be possible to change or cancel it.
Please contact us as soon as possible at [email protected].
Once an order has been handed over to the shipping carrier, it can no longer be changed or cancelled.
Return Address
Please do not send any items back without contacting us first. Once your request has been approved, we will provide the necessary return instructions.
Return Address
King Trade sp. z o. o.
ul. Dominikańska 21b
02-738 Warsaw
Poland
Returns sent without prior authorization may result in delays during processing.
