Hobby.Day Contacts: Fast and Friendly Assistance

Most inquiries submitted through the site or messengers receive a detailed response within just a few hours during standard working days. The absolute priority is to resolve any concern as fast as possible.

Sometimes logistics partners face unexpected delays or miss a notification call. Simply reach out here, and a representative will immediately contact the delivery provider to schedule a precise new drop-off time.

Do not worry. Take clear photos of the damaged box before opening it. Send these pictures directly through the provided messaging apps. The situation will be assessed instantly to provide a replacement or compensation.

Packing errors happen rarely, but they are fixed immediately. Just send a picture of the received box. A prompt exchange will be organized at zero additional shipping cost for the buyer.

If the parcel is still at the warehouse, changing the destination is completely fine. Write an urgent message using WhatsApp or Telegram to ensure the correction is applied before the package is handed over to the courier.

For any wholesale proposals or B2B partnership ideas, please forward a detailed message to the main email address. Include the phrase business inquiries in the subject line to ensure it reaches the administrative desk directly.

Occasionally, replies might end up in the spam or junk folder. Please check those folders first. If the response is truly missing, sending a quick follow-up message via a different channel like Facebook Messenger is highly recommended.

Absolutely. If a craft kit lacks a component, simply describe the missing part and attach a photo of the manual indicating the exact piece. A replacement will be arranged and dispatched without any unnecessary delays.